{"id":630696,"date":"2025-09-04T18:20:55","date_gmt":"2025-09-04T22:20:55","guid":{"rendered":"https:\/\/vtdigger.org\/?p=630696"},"modified":"2025-09-04T18:21:00","modified_gmt":"2025-09-04T22:21:00","slug":"vermont-officials-to-audit-burlington-electric-department-after-mistakes-in-reporting","status":"publish","type":"post","link":"https:\/\/vtdigger.org\/2025\/09\/04\/vermont-officials-to-audit-burlington-electric-department-after-mistakes-in-reporting\/","title":{"rendered":"Vermont officials to audit Burlington Electric Department after mistakes in reporting"},"content":{"rendered":"\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"799\" data-attachment-id=\"563613\" data-permalink=\"https:\/\/vtdigger.org\/darren-springer-1-20231120\/\" data-orig-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120.jpg\" data-orig-size=\"2000,1331\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;2.8&quot;,&quot;credit&quot;:&quot;Glenn Russell&quot;,&quot;camera&quot;:&quot;NIKON Z 6_2&quot;,&quot;caption&quot;:&quot;Burlington Electric Department General Manager Darren Spinger, top center, looks on as the Burlington City Council considers using excess heat from the McNeil Generating Station to heat the University of Vermont Medical Center on Monday, November 20, 2023. Photo by Glenn Russell\\\/VTDigger&quot;,&quot;created_timestamp&quot;:&quot;1700514433&quot;,&quot;copyright&quot;:&quot;Glenn Russell&quot;,&quot;focal_length&quot;:&quot;200&quot;,&quot;iso&quot;:&quot;2000&quot;,&quot;shutter_speed&quot;:&quot;0.004&quot;,&quot;title&quot;:&quot;darren-springer-1 20231120&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"darren-springer-1 20231120\" data-image-description=\"&lt;p&gt;slug: mcneil heat&lt;\/p&gt;\n&lt;p&gt;Burlington Electric Department General Manager Darren Spinger, top center, looks on as the Burlington City Council considers using excess heat from the McNeil Generating Station to heat the University of Vermont Medical Center on Monday, November 20, 2023. Photo by Glenn Russell\/VTDigger&lt;\/p&gt;\n\" data-image-caption=\"&lt;p&gt;Burlington Electric Department General Manager Darren Spinger, top center, looks on as the Burlington City Council considers using excess heat from the McNeil Generating Station to heat the University of Vermont Medical Center on Monday, November 20, 2023. Photo by Glenn Russell\/VTDigger&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-300x200.jpg\" data-large-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-1200x799.jpg\" src=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-1200x799.jpg\" alt=\"A group of people holding signs in front of a room.\" class=\"wp-image-563613\" srcset=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-1200x799.jpg 1200w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-300x200.jpg 300w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-125x83.jpg 125w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-768x511.jpg 768w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-1536x1022.jpg 1536w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-1024x681.jpg 1024w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-1568x1044.jpg 1568w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120-400x266.jpg 400w, https:\/\/vtdigger.org\/wp-content\/uploads\/2023\/04\/darren-springer-1-20231120.jpg 2000w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Burlington Electric Department General Manager Darren Spinger, top center, looks on as the Burlington City Council considers using excess heat from the McNeil Generating Station to heat the University of Vermont Medical Center on Nov. 20, 2023. File photo by Glenn Russell\/VTDigger<\/figcaption><\/figure>\n\n\n\n<p>Repeated mistakes from the Burlington Electric Department over four years have prompted state officials to audit the department. They hope to pinpoint what\u2019s going awry in the Queen City\u2019s electric utility department.&nbsp;<\/p>\n\n\n\n<p>Kerrick Johnson, the commissioner for the Department of Public Service, recommended the audit after the Vermont Public Utility Commission sent him a letter late last month including a list of 11 mistakes Burlington Electric had made in recent years. Many of the listed items detailed errors in how the electric department reported its work and spending to state regulators.&nbsp;<\/p>\n\n\n\n<p>The utility commission saw a \u201cpattern of errors, inconsistencies and shortfalls,\u201d members wrote in the letter. In response, Johnson proposed that an outside firm audit the utility department \u201cwith a specific focus on internal quality controls,\u201d he wrote.&nbsp;<\/p>\n\n\n\n<p>Like every electric utility department in Vermont, Burlington Electric has a monopoly over its area, Johnson said. The department provides service for over 21,000 residential and commercial accounts, according to Darren Springer, Burlington Electric\u2019s general manager. It also owns two large generating facilities, including a hydropower facility in Winooski and part of the McNeil Generating Station wood-burning plant in Burlington.&nbsp;&nbsp;<\/p>\n\n\n\n<p>So, it\u2019s important that the department\u2019s reports to regulators are correct, Johnson said in an interview with VTDigger. \u201cThe repeated mistakes time after time over a period of years, what that demonstrates is a lack of professional rigor,\u201d he said.&nbsp;<\/p>\n\n\n\n<p>The electric department \u201ccertainly takes accountability\u201d for its mistakes and acknowledges that it\u2019s performing below the state\u2019s expectations, Springer said in an interview with VTDigger.<\/p>\n\n\n\n<p>The electric department does provide a reliable service and receives few complaints from customers, Johnson acknowledged in his letter.&nbsp;<\/p>\n\n\n\n<p>But some of the department\u2019s mistakes have been costly.&nbsp;<\/p>\n\n\n\n<p>In 2024, the electric department failed to properly report to officials some of the operations at its Burlington wood-burning plant, costing the department almost $1 million in renewable energy credits, <a href=\"https:\/\/www.sevendaysvt.com\/news\/an-error-cost-burlington-electric-1-million-43900313\/\">as first reported by Seven Days<\/a>. The work slipped through the cracks due to staff turnover, Springer said.&nbsp;<\/p>\n\n\n\n<p>After that, the electric department set up a number of internal checks to catch mistakes before it\u2019s too late, Springer said. He claimed those checks have worked well.&nbsp;<\/p>\n\n\n\n<p>Not all of the department\u2019s mistakes are public facing. In another instance mentioned in the letter, the electric department overspent part of its budget by 33% due to invoicing errors. Other complaints relate to inconsistencies in paperwork filings to the commission, the letter shows.&nbsp;<\/p>\n\n\n\n<p>Though the impact of those mistakes \u201cabsolutely affects ratepayers,\u201d Johnson said, it\u2019s hard to tell in what form.&nbsp;<\/p>\n\n\n\n<p>While Johnson is unsure why things seem to be falling through the cracks, the pattern of mistakes makes him wonder if there\u2019s more dysfunction that he isn\u2019t seeing, he said.&nbsp;<\/p>\n\n\n\n<p>\u201cWhat else are we not seeing that could be an error? Are there opportunities not being seized?\u201d Johnson asked hypothetically.&nbsp;<\/p>\n\n\n\n<p>He hopes the audit can answer those questions. It isn\u2019t decided what company would run the audit, how much it might cost or how long it might take. But the electric department will have to pick up the tab, Johnson said.&nbsp;<\/p>\n\n\n\n<p>\u201cLet&#8217;s be clear, Burlington Electric customers are paying for this,\u201d Johnson said.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>State officials saw a \u201cpattern of errors, inconsistencies and shortfalls,\u201d they wrote in a letter. <\/p>\n","protected":false},"author":1825,"featured_media":563613,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-feature.php","format":"standard","meta":{"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","apple_news_api_created_at":"2025-09-04T22:20:59Z","apple_news_api_id":"467d9d1c-2a36-4fa9-a2c6-953dd4543c05","apple_news_api_modified_at":"2025-09-04T22:20:59Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/ARn2dHCo2T6mixpU91FQ8BQ","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"everlit_article_id":"","everlit_hide_embed":false,"everlit_embed_size":"","everlit_generation_settings":[],"_everlit_article_id":"","_everlit_hide_embed":false,"_everlit_embed_size":"","_everlit_generation_settings":[],"_everlit_content_hash":"","_everlit_metadata_hash":"","_newspack_byline_active":false,"_newspack_byline":"","newspack_featured_image_position":"","newspack_post_subtitle":"State officials saw a \u201cpattern of errors, inconsistencies and shortfalls,\u201d they wrote in a letter. \n","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[162355],"tags":[4955,26472,826,28773],"newspack_spnsrs_tax":[],"govpack_profile_tax":[],"coauthors":[167572],"class_list":["post-630696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economy","tag-burlington-electric-department","tag-darren-springer","tag-vermont-department-of-public-service","tag-vermont-public-utility-commission","entry"],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - 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