{"id":630877,"date":"2025-09-08T17:11:55","date_gmt":"2025-09-08T21:11:55","guid":{"rendered":"https:\/\/vtdigger.org\/?p=630877"},"modified":"2025-09-10T09:23:59","modified_gmt":"2025-09-10T13:23:59","slug":"state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments","status":"publish","type":"post","link":"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/","title":{"rendered":"State contractors blame Vermont\u2019s new digital procurement system VTBuys for missing and late payments"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"798\" data-attachment-id=\"630132\" data-permalink=\"https:\/\/vtdigger.org\/vt-buys-1-20250826\/\" data-orig-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826.jpg\" data-orig-size=\"2500,1663\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;1.6&quot;,&quot;credit&quot;:&quot;Glenn Russell&quot;,&quot;camera&quot;:&quot;iPhone 13&quot;,&quot;caption&quot;:&quot;VTBuys, the state of Vermont\\u2019s eProcurement system, on Tuesday, August 26, 2025. Photo by Glenn Russell\\\/VTDigger&quot;,&quot;created_timestamp&quot;:&quot;1756235086&quot;,&quot;copyright&quot;:&quot;Glenn Russell&quot;,&quot;focal_length&quot;:&quot;5.1&quot;,&quot;iso&quot;:&quot;32&quot;,&quot;shutter_speed&quot;:&quot;0.0081967213114754&quot;,&quot;title&quot;:&quot;vt-buys-1 20250826&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"vt-buys-1 20250826\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;VTBuys, the state of Vermont\u2019s eProcurement system, on Tuesday, August 26, 2025. Photo by Glenn Russell\/VTDigger&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-300x200.jpg\" data-large-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-1200x798.jpg\" src=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-1200x798.jpg\" alt=\"A close-up of a laptop screen displaying the VTBuys login page for single sign-on, with a green header and login options.\" class=\"wp-image-630132\" srcset=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-1200x798.jpg 1200w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-300x200.jpg 300w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-125x83.jpg 125w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-768x511.jpg 768w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-1536x1022.jpg 1536w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-2048x1362.jpg 2048w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-1024x681.jpg 1024w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-2000x1330.jpg 2000w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-780x519.jpg 780w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-400x266.jpg 400w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826-706x470.jpg 706w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">VTBuys, the state of Vermont\u2019s eProcurement system, on Tuesday, August 26, 2025. Photo by Glenn Russell\/VTDigger<\/figcaption><\/figure>\n\n\n\n<p>Ryan Golding, owner of Mastaler Cleaning Service, has contracts with the state to provide janitorial services at multiple properties. But for the last two months, since the state rolled out its new digital procurement system VTBuys, he says the state hasn\u2019t paid about $12,000 it owes.<\/p>\n\n\n\n<p>\u201cThat whole time, I&#8217;ve covered all my labor costs, all the equipment, all my supplies,\u201d he said in an interview last week. \u201cI can borrow from Peter and pay Paul basically until I get paid by the state.\u201d<\/p>\n\n\n\n<p>Golding is one of three small-business owners who told VTDigger they haven\u2019t been paid or received payments late since Vermont adopted its <a href=\"https:\/\/vtdigger.org\/2025\/07\/18\/vermont-wants-vtbuys-to-revolutionize-state-contracting-its-off-to-a-rocky-start\/\">new digital one-stop shop for state contracts, bidding and vendor payment<\/a>. Two others spoke on the condition of anonymity out of fear they\u2019d lose future work with the state for speaking to the media.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-light-blue-background-color has-background\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-1c1b4f74 wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading has-text-align-left has-primary-color has-text-color has-link-color wp-elements-c0213cbd22f6b8fbb5ef50a67f12df73\" style=\"padding-bottom:0\">READ MORE<\/h5>\n\n\n\t<div\n\t\tclass=\"wp-block-newspack-blocks-homepage-articles  wpnbha show-image image-alignleft ts-4 is-2 is-landscape mobile-stack  has-text-align-left\"\n\t\tstyle=\"\"\n\t\t>\n\t\t<div data-posts data-current-post-id=\"630877\">\n\t\t\t\t\t\t\n\t<article data-post-id=\"627664\"\n\t\tclass=\"tag-contract tag-vermont-agency-of-digital-services tag-vermont-department-of-buildings-and-general-services tag-wanda-minoli category-government-politics type-post post-has-image\"\n\t\t\t\t>\n\t\t\t\t\t\t\t<figure class=\"post-thumbnail\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/vtdigger.org\/2025\/07\/18\/vermont-wants-vtbuys-to-revolutionize-state-contracting-its-off-to-a-rocky-start\/\" rel=\"bookmark\" tabindex=\"-1\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" src=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-1200x900.png?crop=1\" class=\"attachment-newspack-article-block-landscape-large size-newspack-article-block-landscape-large wp-post-image\" alt=\"Vermont wants VTBuys to revolutionize state contracting. It\u2019s off to a rocky start.\u00a0\" data-hero-candidate=\"1\" srcset=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-1200x900.png?crop=1 1200w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-300x225.png 300w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-125x94.png 125w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-768x576.png 768w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-1536x1152.png 1536w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-2048x1536.png 2048w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-800x600.png?crop=1 800w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-600x450.png?crop=1 600w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-400x300.png?crop=1 400w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-200x150.png?crop=1 200w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-1024x768.png 1024w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-2000x1500.png 2000w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-780x585.png 780w, https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-706x530.png 706w\" sizes=\"auto, (max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" data-attachment-id=\"627685\" data-permalink=\"https:\/\/vtdigger.org\/2025\/07\/18\/vermont-wants-vtbuys-to-revolutionize-state-contracting-its-off-to-a-rocky-start\/133-state-st-2\/\" data-orig-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-scaled.png\" data-orig-size=\"2560,1920\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"133-state-st-2\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;133 State St. on Friday, July 18, 2025. Photo by Henry Fernandez\/VTDigger&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-300x225.png\" data-large-file=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/07\/133-state-st-2-1200x900.png?crop=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/figure><!-- .featured-image -->\n\t\t\n\t\t<div class=\"entry-wrapper\">\n\t\t\t\t\t\t<h2 class=\"entry-title\"><a href=\"https:\/\/vtdigger.org\/2025\/07\/18\/vermont-wants-vtbuys-to-revolutionize-state-contracting-its-off-to-a-rocky-start\/\" rel=\"bookmark\">Vermont wants VTBuys to revolutionize state contracting. It\u2019s off to a rocky start.\u00a0<\/a><\/h2>\t\t\t\t\t\t\t\t\t\t<div class=\"entry-meta\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"byline\">\n\t\t\t\t\t\t\t<span class=\"author-prefix\">by<\/span> <span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/vtdigger.org\/author\/ethan-weinstein\/\">Ethan Weinstein<\/a><\/span>\t\t\t\t\t\t<\/span><!-- .author-name -->\n\t\t\t\t\t\t<time class=\"entry-date published\" datetime=\"2025-07-18T16:53:58-04:00\">July 18, 2025, 4:53 pm<\/time><time class=\"updated\" datetime=\"2025-07-18T16:54:05-04:00\">July 18, 2025, 4:54 pm<\/time>\t\t\t\t<\/div><!-- .entry-meta -->\n\t\t\t\t\t\t\t\t<\/div><!-- .entry-wrapper -->\n\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\t<\/div><\/div>\n\n\n\n<p>The Vermont Department of Buildings and General Services and the Agency of Digital Services intended to launch VTBuys July 1, but coding bugs delayed the system\u2019s rollout. At the time, Wanda Minoli, Buildings and General Services commissioner, said the false start was a natural part of pivoting to such a sweeping new system, and she remained confident in VTBuys\u2019 effectiveness as an upgraded e-procurement platform.&nbsp;<\/p>\n\n\n\n<p>After that initial delay, state leaders assured lawmakers late last month that VTBuys is now functioning well, paying state contractors and registering vendors. The initial hiccups, they said, had been quickly fixed.&nbsp;<\/p>\n\n\n\n<p>But the complaints from small businesses appear to contradict that assessment. Asked why some vendors had not been paid, Cole Barney, spokesperson for the Department of Buildings and General Services, told VTDigger in an email that some agencies across state government have a backlog of payments since the switch to VTBuys. He wrote that while delays are expected with any transition, the state takes seriously \u201cour responsibility for paying our vendors timely<em>.\u201d<\/em>&nbsp;<\/p>\n\n\n\n<p>\u201cIt is not a universal issue and there are a few factors contributing, including workflow approval errors and some user errors,\u201d Barney wrote.&nbsp;<\/p>\n\n\n\n<p>Small businesses working with the state told VTDigger their experience with VTBuys has been far from the historical norm. While one acknowledged an occasional payment delay in the past, all described their invoice issues as new, not something they expected under the previous system.&nbsp;<\/p>\n\n\n\n<p>One owner of a small business said they\u2019re owed about $10,000 from the state, a portion of the $100,000-$200,000 worth of work they tend to do for the state annually.&nbsp;<\/p>\n\n\n\n<p>\u201cEvery inquiry I make into how soon can we get paid,\u201d the business owner said, \u201cis basically (met with), \u2018The system is too complicated, we don\u2019t have enough help.\u2019\u201d<\/p>\n\n\n\n<p>In the past, invoices would be processed in a day or two, the contractor told VTDigger. Now, with two-month-old invoices, they said they are disappointed with the lack of communication and urgency.&nbsp;<\/p>\n\n\n\n<p>\u201cFor a state that wants to encourage small business, this probably shouldn&#8217;t be happening,\u201d the small-business owner said. \u201cBecause a small business can\u2019t survive if they\u2019re not being paid.\u201d<\/p>\n\n\n\n<p>A third small-business leader told VTDigger in late August the state owed them more than $60,000, almost $30,000 of which was two months past due.&nbsp;<\/p>\n\n\n\n<p>\u201cThese are significant sums for our company,\u201d they wrote in an email.<\/p>\n\n\n\n<p>The state has since paid the invoices \u2014 a huge relief, according to the source. But the company is a subcontractor on another state project that still has unpaid invoices from July, they said.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cFor a state that wants to encourage small business, this probably shouldn&#8217;t be happening,\u201d said one small-business owner who hadn\u2019t been paid by the state since VTBuys rolled out in early July.<\/p>\n","protected":false},"author":1748,"featured_media":630132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-feature.php","format":"standard","meta":{"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","apple_news_api_created_at":"2025-09-08T21:12:00Z","apple_news_api_id":"b17b87b3-db53-48c7-9b4f-0068e66a7b86","apple_news_api_modified_at":"2025-09-10T13:24:02Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAAAg==","apple_news_api_share_url":"https:\/\/apple.news\/AsXuHs9tTSMebTwBo5mp7hg","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"everlit_article_id":"","everlit_hide_embed":false,"everlit_embed_size":"","everlit_generation_settings":[],"_everlit_article_id":"","_everlit_hide_embed":false,"_everlit_embed_size":"","_everlit_generation_settings":[],"_everlit_content_hash":"","_everlit_metadata_hash":"","_newspack_byline_active":false,"_newspack_byline":"","newspack_featured_image_position":"","newspack_post_subtitle":"\u201cFor a state that wants to encourage small business, this probably shouldn't be happening,\u201d said one small-business owner who hadn\u2019t been paid by the state since VTBuys rolled out in early July.\n","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[162355],"tags":[26993,808,34127],"newspack_spnsrs_tax":[],"govpack_profile_tax":[],"coauthors":[154817],"class_list":["post-630877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economy","tag-vermont-agency-of-digital-services","tag-vermont-department-of-buildings-and-general-services","tag-wanda-minoli","entry"],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>State contractors blame Vermont\u2019s new digital procurement system VTBuys for missing and late payments - VTDigger<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"State contractors blame Vermont\u2019s new digital procurement system VTBuys for missing and late payments - VTDigger\" \/>\n<meta property=\"og:description\" content=\"\u201cFor a state that wants to encourage small business, this probably shouldn&#039;t be happening,\u201d said one small-business owner who hadn\u2019t been paid by the state since VTBuys rolled out in early July.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/\" \/>\n<meta property=\"og:site_name\" content=\"VTDigger\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/vtdigger\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-08T21:11:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-10T13:23:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1663\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ethan Weinstein\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@vtdigger\" \/>\n<meta name=\"twitter:site\" content=\"@vtdigger\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ethan Weinstein\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/\"},\"author\":{\"name\":\"Ethan Weinstein\",\"@id\":\"https:\/\/vtdigger.org\/#\/schema\/person\/8af092158a4221658e028e89eb8fd48b\"},\"headline\":\"State contractors blame Vermont\u2019s new digital procurement system VTBuys for missing and late payments\",\"datePublished\":\"2025-09-08T21:11:55+00:00\",\"dateModified\":\"2025-09-10T13:23:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/\"},\"wordCount\":614,\"publisher\":{\"@id\":\"https:\/\/vtdigger.org\/#organization\"},\"image\":{\"@id\":\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/vtdigger.org\/wp-content\/uploads\/2025\/08\/vt-buys-1-20250826.jpg\",\"keywords\":[\"Vermont Agency of Digital Services\",\"Vermont Department of Buildings and General Services\",\"Wanda Minoli\"],\"articleSection\":[\"Economy\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/\",\"url\":\"https:\/\/vtdigger.org\/2025\/09\/08\/state-contractors-blame-vermonts-new-digital-procurement-system-vtbuys-for-missing-and-late-payments\/\",\"name\":\"State contractors blame Vermont\u2019s new digital procurement system VTBuys for missing and late payments - 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